Returns, Exchanges and One-Year Warranty

Policy Scope

This policy applies to Air Science commercial inflatable products purchased through this website or under an Air Science quotation or proforma invoice. The written order documents control if they contain product-specific terms.

30-Day Defective Product Return

If you report a confirmed manufacturing defect within 30 days after delivery, Air Science will offer a return and refund for the affected product. This protection applies to factory defects, not buyer preference changes, incorrect buyer specifications or damage after delivery.

90-Day Exchange

If a confirmed structural or manufacturing issue is reported within 90 days after delivery, Air Science may exchange the affected product, replace the defective component or provide another appropriate remedy after technical review.

12-Month Limited Manufacturing Warranty

Air Science provides 12 months of limited support for confirmed manufacturing defects. The warranty period begins on the documented delivery date and applies under intended commercial use.

Covered manufacturing defects may include:

• Manufacturing defects.
• Seam or stitching defects.
• Defective anchor points or handles.
• Incorrect accessories or missing parts.
• Electrical defects in blowers supplied with the order.

The limited warranty does not cover:

• Sharp-object punctures.
• Improper use or installation.
• Incorrect storage.
• Severe weather damage.
• Normal wear and tear.
• Incorrect voltage.
• Unauthorized alterations or repairs.

Available support may include:

• Free remote repair guidance.
• Free repair materials for approved warranty issues.
• Replacement parts available for purchase.
• Claim and troubleshooting assistance.

For factory repair, Air Science covers approved warranty repair labor and materials. The buyer is responsible for freight to and from the factory unless the quotation, PI or written claim decision states otherwise.

Repair Kit

Orders include a basic repair kit where specified in the order. A repair kit is intended for minor on-site maintenance and does not replace a warranty assessment for structural or manufacturing defects.

Exclusions

• Normal wear, cosmetic wear or consumable parts.
• Damage caused by misuse, improper anchoring, unsuitable blowers or electrical supply, sharp objects, animals, vandalism, fire, flooding or severe weather.
• Damage caused by operation outside the supplied instructions or local safety requirements.
• Unauthorized structural modification or repair that prevents a reliable defect assessment.

Custom and OEM Orders

Custom colors, logos, artwork, dimensions and route layouts are made to approved specifications and are not returnable for buyer preference changes. Confirmed manufacturing defects remain covered by the remedies and warranty above.

How to Make a Warranty or After-Sales Claim

Email sales@mazeinflatable.com and provide:

• Order number.
• Product label or product number.
• Clear photographs of the problem.
• A video showing the problem.
• Photographs of the exterior packaging when relevant.
• Delivery date.

Keep the product and packaging available for assessment until Air Science confirms the next step.

We normally reply to after-sales requests within 1 business day.

Cancellation After Production Begins

Cancellation after production has begun may be accepted, but actual costs already incurred will be deducted from any refundable amount.

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